Refund Policy
At Besty, customer satisfaction is important to us.
Return Eligibility
You may request a return within 7–14 days of receiving your order, provided that:
- The item is unused and in its original condition.
- The product remains in its original packaging.
- Proof of purchase is provided.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened skincare products
- Opened cosmetics
- Personal care products
- Baby care products
- Products marked as non-returnable
Unless the item arrives damaged or defective.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide supporting photos.
Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed using the original payment method.
Refund Processing Time
Refunds may take 5–14 business days to appear, depending on your payment provider.
Shipping Costs
Original shipping fees are generally non-refundable unless the return is due to an error made by Besty.
Contact Us
For return or refund requests, please contact our customer support team.